Testimonials

I also wanted to take the opportunity to say how pleased we were with the overall process and how easy Jackie and her team made it for us.  Jackie has the rare qualities of being able to achieve both a professional and personal relationship with her clients and because of this we can honestly say that apart from the frustrations of a slowing in the market, Jackie remained positive throughout and exhausted all avenues for us.  Thanks to you and the team at Bayleys once again for everything.

Jackie Bolton

We've travelled around the world for many years and have dealt with numerous estate agents for both sales and rental support in Europe, Asia and now NZ...and have never had as good an experience as we've had with Jackie and Chris. Excellent support in all areas. They were great !

Adrian and Deborah Burkinshaw

Thank you very much for your help, as I said,  it was easy to complete and subsequent to the sale Chris and your self have done a great job sorting out our queries. Thanks once again for your great support (not least of all helping us to get a tenant) and if you need any verbal reference then please feel free to use me.

Gary Langridge

Thank you very much for looking after the sale of the house for us, you did a great job with consideration, clarity and kindness, thank you. Wishing you all the best doing what you love.

Mary-Ann Rowland

Jackie is very professional, friendly, honest, tells it how it is, very helpful in selling house, would definitely use Jackie again and recommend her to friends and family. Jackie is very easy to get on with, makes you feel very comfortable, is there to answer any questions at any time. Jackie sold our house in Greenhithe, and now in Torbay we would definitely use her again.

Peter and Sharon Ripley

We recently sold our current home in Aberdeen Road, Campbell’s Bay through Jackie Smith of your branch and would like to commend her for her professionalism and friendliness.
When we sold our previous home in Beach Road, Campbell’s Bay in 2012 we were so impressed by Jackie that we didn’t even consider asking anyone else to sell our current home.  Fortunately, she did not disappoint and approached the sale of our house with the same tenacity, energy and good humour that we had come to expect from her.
We ran two auction campaigns this time (Nov 15 and Feb 16) because we passed the property in the first time as the top bid was too low (not a reflection on Jackie’s marketing abilities, but rather a sign of the uncertainty in the market post-October).  We particularly liked Jackie’s no-pressure approach during the auction campaigns and at the first unsuccessful auction took great comfort in her words “we will get there….it’s just going to take longer”.  And true to her prediction, we did get there………in Feb 16  with the second auction campaign.
Please pass on our thanks to Jackie and her great team (Alana and Alona) for always being approachable and helpful pre-, during- and post- marketing! 
We wish Jackie and her team every success for the future and would not hesitate to recommend them to any potential vendors.

Genene and Malcolm Aston

It was a pleasure to work with you too.  I’ve been travelling for work again, hence the silence but wanted to say how great the whole selling experience was.  I have bought and sold quite a few houses over the years and the process has been a mixed bag…from truly awful to quite good but nothing exceptional until we signed up with you and your team.  Your industry knowledge and professionalism was outstanding and I would have absolutely no hesitation in recommending you and your team to anyone interested in selling or buying.  I found the whole process completely stress free, I felt confident from our first meeting right through to auction day that you would do a magnificent job and you certainly did.  The price you achieved was magnificent as well and I’m so happy the buyer is someone who has lived in homes similar to 12B and will enjoy the house and the garden.  You have a terrific support team as well.  Even though I was out of the country for half of the marketing period and not around at all much for the first half of the selling process, I couldn’t have wished for better reporting and feedback.  As a rule I’m very hands on when selling a home and would normally oversee every tiny detail to ensure what I’ve been promised is being delivered but this time, apart from proof reading and checking the ad copy and reading your reports, I was very happy to leave it all to you, Alana and Alona.  Many thanks again.

Christine Massey

Jackie was professional, knowledgeable and she and her team were very proactive throughout. Reports and update on social media hits and demographics, etc. were regular and thorough. I felt confident in her ability from the outset. Jackie's team were also very efficient and very pleasant to deal with... I had confidence in both Alona Winstanley and Alana Datson...they made a great team. I would recommend Jackie unreservedly. Probably one of the best agents I have dealt with over the years. Jackie did an outstanding job and got us a top price for the property. We were delighted.

Christine Massey

Jackie and Tara were professional and always available for any question I had, anytime of the day. They were truly amazing from start to finish.

Tanya Kelly

Jackie really made me feel that she was on 'my' side throughout the sales process. She gave good advice and managed the after-sae communication with me and the purchasers was excellent thanks to Jackie and her team (Alona).

Donna McTavish

I'm writing to acknowledge the fantastic service that my wife and I have received from Jackie Smith.
Early this year, we had first met with Jackie as we tried our chances at the auction for 15A Hythe Terrace. She was very helpful through the whole process, facilitating building inspections and also taking us through the auction process. Unfortunately, we were not successful then.
The last few months, my wife and I have continued our search and there have only been two other properties that struck our fancy. With all the agents out there and with so many other properties being listed, it seemed like pure coincidence that we should meet Jackie again.
This time, we have been successful at the auction and a lot of that success is attributed to Jackie's service. As the auction was brought forward with a pre-auction offer, it was critical for us to organise a building report within a short period of time and for us to visit the property again... to be sure of our decision. Jackie made herself available which ultimately allowed all the activities to happen. In addition to that, as I could not take time off work, I needed someone I trusted to represent me at the auction and she did just that over the phone (bidding on my behalf).
In this crazy property market that is burning so hot at the moment, most homes would sell on their own and thus, you'd expect that some property agents would just sit back and let the housing demand do all the hard work. I'm thankful we got the house we have been looking for and that Jackie provided the excellent service that got us there.
Thanks Jackie. See you soon before settlement!

Jek Tan

Organised, honest, professional, weekly scheduled meetings, good admin support, went the extra mile to arrange building reports and LIM reports. Worked and delivered to a tight 30 day schedule. Worked incredibly well with the auctioned and buyers on the day to deliver a result.

Jason Walker

Jackie's passion for assisting her clients is completely endearing. It is with pleasure  that we highly recommend Jackie whether you are selling or looking to find a home for you or your family. My partner Mel and I found Jackie to be highly professional, committed and focussed on exceeding our expectations. She displays the highest level of integrity, which when she has the unenviable role of delivering dreams, is arguably most important.

Jason Lewthwaite

How would you rate your salesperson's performance based on the following criteria?:
Quality and detail of the information about the property: Outstanding
Responding to your enquiry in a timely manner: Outstanding
Keeping you up to date during the campaign: Outstanding
Communication during the negotiation/offer process: Outstanding
Would you recommend your salesperson and Bayleys to friends and family?: Yes
Please tell us why:
The whole experience was so positive from the moment we met Jackie smith. We would not have bought the house if Jackie had not been the agent...That is a fact. She believed. I would recommend Jackie Smith to anyone I know who is considering buying or selling. She is simply amazing.
I know that it was Jackie's beautiful personality and absolute faith in the whole buying/selling process that this has become a reality. There wasn't any 'push tactics' on us, at any stage. She understood and her words "it is possible" changed our whole way of thinking. It was possible and she made it all flow without any stress. She is one in a million.

Karen and David Barnes

We have had the utmost pleasure working with Jackie Smith from Bayleys.  The whole experience from the first moment we met her at 13 Bayswater was positive.  Her lovely smile and gentle way and her words "It is Possible".....made it all possible!  I never would have dreamed such a huge process could be made so simple.  She believed... and in turn so did we.
Poor Jackie, she has been inundated with requests and emails from me, and every query or concern has been addressed quickly and kindly.  It has been over 10 years since we have moved and so I have had endless questions, which has all been dealt with, in her calm manner.
Jackie certainly went extra miles for us to make this happen. I must say, I still can't believe it sometimes.  The whole process just flowed, with perfect order.
Jackie's PA, Alona, has also been fabulous, answering my emails.
I have loved working with Jackie.  She is such a beautiful lady, with the most professional style,  but above all ....with such warmth and kindness.
We would most definitely like to work with Jackie again, when we next think about moving.  Big Thanks to Bayleys and huge thanks to Jackie.

Karen and David Barnes

I have known Jackie Smith for over 10 years and when it came time to sell our home for a property we had already purchased, I did not have to think twice who I would have representing our interests. Jackie has got to be the most knowledgeable real estate person in the North Shore Auckland market. I found working with her a joy and felt like she was there to help us during every step of the process. She emanates a sense of trust-worthiness that makes you fell very secure during what is without a doubt a very involved and detailed process. Jackie is a true professional in every sense of the word, and puts her client’s interests far above her own.
I would be very happy to give Jackie my highest recommendation for anyone desiring to sell their property or buy one. Her in depth know how and the numerous professional and personal contacts she has in the business, places her in an enviable position.
We can’t thank you enough for your professionalism, expertise, and hard work in helping us sell our property.

Sharon Laffan and Marius Germishuyzen

Would you recommend your salesperson and Bayleys to friends and family?: Yes
Please let us know why: Hard working and knowledgeable
How would you rate your salesperson's performance based on the following criteria?:
Quality and detail of the initial proposal to sell your property: Excellent
Keeping you up to date during the campaign: Excellent
Sending you regular written reports: Excellent
Presentation of your property in the advertising material: Outstanding
Communication during the negotiation/offer process: Outstanding
Do you have any additional feedback on any aspect of your experience in dealing with your salesperson and/or Bayleys?: Well planned and executed promotion made a bit more difficult without open homes and auction.
Do you have any further comments?: Would recommend Jackie Smith and Bayleys to anyone looking to sell a property on the North Shore.
Do you feel your salesperson could have done anything more to receive a better result for you?: No.

Ross Moore

On behalf of family based in Hong Kong I recently dealt with Jackie Smith resulting in the purchase of a lovely Greenhithe house which my relatives are now dead keen to occupy. Throughout our dealings with Jackie she acted in a very professional manner and made the process very transparent and efficient. Additionally while after our inspection Jackie had to head overseas her office staff, Alona, and others ensured the process proceeded smoothly as if Jackie were personally there. She orchestrated the sale from a distance very seamlessly. Similarly when a few “ subsequent issues” had to be finalised with the vendor that was effected with the minimum of fuss. All in all a pleasure to work with even though we weren’t the client.

Alistair Sutherland

Selling a property is often a challenging experience and therefore the choice of an agent who has your best interest at heart is paramount. We were lucky enough to find that in Jackie Smith and her team at Bayleys.
Jackie is a consummate professional and meticulous in her approach. She kept us fully informed at every stage and made the process much easier to go through.
We would recommend Jackie wholeheartedly and thank her and her team for successfully selling our property.

Fiona & Martin Fenwick

Adrienne and I went out this afternoon for a ride on the bike and took the time to chat about today's sale. We had wrongly expected a little more than the sale realised but with out a doubt, were agreed that you achieved the best result possible on the day. Thank for yours and Alona's advice and expertise. Both our purchase and sale have been made easier because of your work ethic. Please pass on our appreciation to the auctioneer.  He certainly squeezed the last available dollar out of the two bidders.
We wish all the best for future sales and happy times when you get a chance to relax.

Barry and Adrienne Cooper
 

Jackie was very thorough and handled everything very well. We were overseas based vendors so it was great we could rely on her to get things done including coordinating with gardener and pool person. I also think she was realistic about the market and didn’t over or under sell. Quality and detail of the initial proposal to sell our property, keeping us up to date during the campaign, sending us regular written reports, presentation of our property in advertising material and communication during the negotiation/offer process was all outstanding.

Paul and Tracey Corbett

Jackie Smith from Bayleys Mairangi Bay was the chosen exclusive agent to sell our house at 32 Peter Terrace, Castor Bay.  We would definitely recommend Jackie as we had found her to be a very hard working, professional and friendly.  Jackie sold our home for a fantastic price and during the sales process she went the extra mile to ensure the sale went through within the timeframe of our move to Sydney, Australia.  Our house was not your conventional house on flat land, it had its challenges however we found that Jackie was able to convey the magical aspects of our home to the potential buyers.  We sold our home to a lovely family who appreciated the uniqueness of our gorgeous home.  We are happy to recommend Jackie Smith as an agent to anyone looking to sell their property.

Binh & David Rey

We had the pleasure of working with Jackie and her team recently on the sale of our home in Greenhithe. As well as having someone with great commercial success in executive properties which is Jackie's expertise, the other reason we chose Jackie was because of her high levels of professionalism and integrity.  
We wanted someone who understood how we worked and what we wanted to achieve throughout the sales process. We were also moving from Auckland so she sorted logistics and moving companies, painters and the list went on. 
Jackie was focussed from the start including her wonderful manner with our young children and involving them in the process. Our children still ask if Jackie is coming around again!
Both Jackie and her PA Alona were approachable, highly available and communicated with us throughout the process. We were often away or out of town during the week but they made it easy for us.
The key quality I think Jackie brings as an agent is her ability to quickly identify how we operate and fitted in to accommodate our style and still getting things from us in the timeframe required. This made it stress free and easy.
Jackie is strong minded and we liked this about her - she didn't tell us what we wanted to hear - she gave the real scenarios. 
We would recommend Jackie in a heartbeat. She got stuck in, got the job done, a good result and all done with utmost respect and professionalism.
Thanks Jackie and Alona - you guys just ROCK.

Rebecca Morris and Rod Smith
 

Buying a house can be stressful at the best of times.  Jackie has helped our experience to be very stress free.  She has been very accommodating for us to view our new house when it suited us.  She has always been pleasant, friendly and very efficient with all our dealings.  We would like to send our families thanks for helping us through the purchase process.

Craig and Mireille Neal
 

We chose Jackie Smith as our agent to sell our house – because of her professionalism in presenting a sales and marketing plan – and especially for her wonderful vivacious and friendly personality. She is without doubt committed to getting the best possible outcome for the vendor.  Her communication via regular weekly updates, emails and texts is the best we have seen . Followed by regular personal meetings to go over the whole plan. We always found her loyal to us, honest, enthusiastic and very caring. And very generous with her time.
We would have no hesitation at all in using her again, and would highly recommend her to anyone wanting the best outcome in selling their house.

Joe and Pip Capizzi

My husband and I had not been looking forward to selling our home of eight years when we listed it with Jackie Smith from Bayleys Mairangi Bay.   However we are pleased to say that this has probably been our best experience of selling our home ever.   We found Jackie to be always professional, but also blending that with a natural friendliness and honesty, and we have not felt pressurised into making any decisions.   Everything from the advertising, the open homes, follow ups both with ourselves and buyers, the building inspections and the buyers valuation has been extremely well managed by Jackie and we are very happy with the outcome price wise.   Throughout we have felt well communicated with and while making our home available, we have not felt invaded or our privacy not respected.     From our point of view Jackie kept the buyers on their toes and our home sold before the advertised auction date which meant we were able to make decisions about our next move very quickly.
We would also like to mention the very competent and proactive support from Alona, Jackie’s assistant.
We would be very happy to recommend to anyone contemplating selling their home to take advantage of Jackie’s many years of experience and her professionalism and dedication to achieving the required outcome.

Lucy & Russell Begg

Jackie Smith is the consummate professional.  She is a personable, hardworking and skilled real estate agent.  She knows her stuff, handles all situations well, has tenacity and is results driven.   Jackie really ‘gets it’.  In my opinion, a rare breed.  I would highly recommend her.

Julie Stratton and Wayne de Mulder

Jackie Smith was one of a number of real estate agents that were invited to present a marketing plan for our Greenhithe property. From the outset, it was clear that Jackie’s superior communication and sales skills were justification for the higher commission charges at Bayelys. We quickly realised that the additional sale price that we felt Jackie could achieve would more than offset any additional charges. 
From the outset, Jackie pursued prospective buyers tirelessly. With a soft launch over the December/ January period, Jackie managed to attract an excellent offer without any marketing. The couple responsible for this bid were the eventual under-bidders for the property at auction and, therefore, played a crucial role in achieving the sale price.
At all times throughout the sale process, Jackie was highly accessible, returning calls and email correspondence promptly and without fail. She was patient, available to meet at short notice and provided a level of service that was exceptional. 
Alona Winstanley, Jackie’s very capable assistant, was also extremely helpful. Her correspondence was without floor – her replies always timely and her ability to work through multiple questions and provide clear, detailed responses, impressive.
Jackie’s advice throughout the process was very astute. She clearly had an excellent knowledge of the market as well as the best possible strategies to advertise the property. Most importantly she knew exactly how to attract bidders to the auction process, using strategies such as recommending a six month settlement period to ensure that every possible buyer was included in the process. Jackie explained all options carefully and allowed us time to contemplate the best way forward before making a decision. The result was 8 pre-auction agreements, which boded well for the sale process. 
Jackie’s weekly, in-person, marketing updates were thorough, re-assuring and provided excellent information for decision-making. The detailed printed report being sent prior to these meetings allowed for us to ‘digest’ the information prior to the meeting and ask informed questions. 
On reflection, we were very please with the sale price – it allowed us to access to property that we had hoped to purchase and exceeded our initial expectations. Daniel is clearly a skilled auctioneer and full credit to him for the process that he ran on the day. 
As a result of Jackie’s tireless work and exceptional skill as an estate agent, along with Alona’s administrative support, I would have absolutely no hesitation in recommending Bayley’s – and have done so on numerous occasions since the sale of our property. Jackie is a great asset to your company and I would definitely approach her again for the sale of future properties. 
Adam Heath

 We have had the pleasure of dealing with Jackie Smith in the sale of our house. Jackie is a pleasure to deal with, always bright and bubbly and professional at all times. Even though our property was not officially on the market, Jackie managed to generate interest resulting in a sale. During the negotiation stages of the deal she worked extremely hard to get both parties to agree on a price. We often joked about her being a Bull Terrier – “once she gets her teeth into something she does not give up” !!!! We were so happy with how she handled the “quiet” sale of our house, that we recommended her to our very close friends who had been disappointed with another company who they had marketed their home with. Our friends also wanted their property marketed “quietly” without signs and open homes. Within a few weeks it was SOLD !! We would highly recommend Jackie and would certainly list our house with her again in the future.
Mike and Tracey Hawkins


Firstly just wanted to say how impressed I have been with Claire and Jackie in the sales process of our property in Campbells Bay. I also wanted to pass on a few comments related to Jackie Smith and they are from someone that has also spent a few years in sales and hopefully I have learnt to spot some of the things that make someone stand out from the rest. Jackie has a way of building a relaxed relationship with clients that lets her ask very direct questions and we saw this at her open homes from her clip board at the front door checking people in and out to gaining leads and follow up to establishing a clients bottom line to sell a property. Some sales people can talk a good story, the difference being Jackie also delivers results. As such I have no hesitation in recommending Bayley s Mairangi Bay and Jackie Smith.
 
Paul Prouse

We met Jackie Smith at open homes in Greenhithe when we were looking at different properties on the market, she seemed very friendly and helpful, and gave us some practical advice on selling our house.  When we decided to sell our house we chose Jackie immediately and got to know her better. She is such a warm, bubbly cheerful person, she gave us great practical advice when selling the house, is very calm and at the auction was a great negotiator. We really couldn't have asked for a better person to sell our house.  I would definitely recommend Jackie in selling your property.
Sharon and Peter Ripley

Jackie and Winston did a superb  job – the three week campaign ran very smoothly – the result was outstanding! We found Jackie and Winston to be very informative, professional in their approach to potential buyers, their knowledge of the market was exceptional.  They worked away diligently to achieve a great result for us. Their attention to detail was fantastic - they kept us well appraised throughout the campaign and amazed us with their exceptional negotiating skills. On Auction Day nothing phased them and everything was handled in a very professional manner with the support and backup of the amazing Bayleys Auction team. The whole auction process was incredible - we were blown away by how quickly it all came together.  We are so very grateful for the result they have achieved for us and have  no hesitation in recommending them – they are simply amazing!
Roger and Roslyn Parfitt

 
Going through the sales process I’ve listed our main criteria and how Jackie met and superseded our exceptions. I hope you find this helpful.
1)     True and honest market valuation/appraisal
a) Delivered a good valuation with comparisons within the area. We achieved above Jackie’s highest estimate.
2)     Could we relate and work with the agent
a) Jackie was very communicative about the sales process, feedback from the open homes, through to the auction.
b) She spent time with us ensuring all questions were answered.
c) We felt the potential buyer would also relate to Jackie.
3)     Agents work load
a) Jackie limits her number of sales to ensure that all vendors have the highest delivery standard.
4)     Having a professional agent that put our interests first and not compromising the end sales value
a) Both Jackie and Bayleys ethics on protecting the client’s interests were always maintained.
b) Jackie delivered on all her verbal commitments.
5)     Commission price
a) The commission price was the highest from our three quotes but was worth the additional money.
6)     Feedback through the process
a) As we had over 150 people through during three week selling period, with 15 potential buyers and 8 for the auction, Jackie kept us informed at each stage which was a major piece of work.
7)     Value added service: Because we are leaving the country Jackie passed on potential buyers’ requests such as would we like to sell our marble dining table, leather lounge suite and even a car.
a) We appreciated the unsolicited feedback, which resulted in a car sale from an unsuccessful bidder.
The results: Jackie achieved above appraisal valuation, she worked hard with all the potential bidders, we had the surprise of the additional value added feedback which was much appreciated, she maintained her verbal commitments, should we return to Auckland we would use Jackie again, and my wife Sarah-Jane and I would like to thank her for her professionalism and enthusiasm.
 
Andrew Batten

 
Jackie was recommended to us by a friend who had used Jackie twice. Jackie is awesome – bubbly, happy, positive and genuine – and not pushy. She made sure mum was comfortable every step of the way, and at the end of the day got the results. Would definitely recommend.
 
Caroline James (Adrienne Brewer’s Daughter)

 We found our whole experience working with both Jackie and Bayleys a very pleasant one. Jackie was most obliging and helpful when it came to viewing the property a short notice, given that we were unable to attend the scheduled open homes. At all times she acted with the utmost integrity and professionalism.
 
Mark & Kristen van Rossem

I am writing to thank you for your services in selling my property at Almond Grove in Greenhithe.
You have put in a lot of hard work and effort for me over the past three months. Firstly helping me prepare my property for sale, then, marketing my property ensuring as many potential purchasers were interested as possible and lastly presenting me with a number of offers for purchase.
As different challenges have arisen, you have made yourself available to come and meet with contractors at the property when my busy schedule wouldn’t allow. I feel this really is going above and beyond for your client. Not to mention while my flat mate Kylee was overseas you offered to pop around and let the dogs out if I couldn’t be home in time, this was a very generous offer and not what you would expect of your average real estate agent!
On top of these already great examples of service you came down with Pneumonia and still continued to work hard marketing the property. I know this must have been difficult when all you must have wanted to do was stay in bed!
On top of the service you have personally provided I have also found dealing with others at Bayleys to be a very easy and professional experience. Debbie Jones your branch manager has been amazing, always there to offer help and advice as required and she and Daniel Coulson certainly made the auction process very easy and stress free, I appreciate that. Alona Winstanley from your team has also been very easy to deal with, keeping me updated as we work through this process.
So please do take this as a massive thank you for all the hard work you and the team have put in over the past three months. You have been amazing to deal with and have got a great outcome for me even with some challenging situations! I will absolutely be using Bayleys again in the future and will recommend you to anyone and everyone.
 
Ben Foote

"I would like to pass on my sincere gratitude to Jackie Smith and Debbie Craig from the Bayleys Mairangi Bay team who assisted me with my purchase of my new home in West Harbour recently.
The process of the purchase was made easier by the professionalism, expertise and high level of service that I received during this process.
This was the first time I have purchased a house through Bayleys and I was extremely impressed with the service and I am proud to call Bayleys our principal sponsor of the Royal New Zealand Foundation of the Blind (RNZFB) Guide Dog Services."
 
Sandra Budd


When we made the decision to sell our beautiful home we were determined that the process should be handled and managed by someone who we could connect with and place our full trust in. We considered several companies and their respective agents and early on we felt that you would offer our property to market in a way which would allow us to maximise the sale price and permit us and our three young children to live in the house without significant disruption during the process. Once we selected and appointed you, we felt that your advice in terms of presenting the house was well considered and each week we seemed to make worthwhile progress through the sale. All open homes were well managed and we returned to the house to find the property secure and in good order on every occasion.  We placed especial value on the weekly Sunday updates which left us informed as to our likely positioning, which was enormously helpful in terms of setting our expectations and ultimately the reserve price. On the day of the auction, you treated us with care and respect, and as you know, we are extremely happy with the sale price. Furthermore we are confident that the property reached its actual market value. We would have no hesitation in recommending you to other vendors as they consider which agent they might consider to handle the sale of their property. Thanks again.
Matt and Sarah Howells

My wife and I sold our house this week through Jackie. Jackie was a pleasure to deal with – she’s a lovely lady, very professional, has great energy, and we are obviously happy with the successful outcome.
We’ll be recommending Jackie and Bayleys to anyone who cares to listen.
Regards
 
Glen Heath
Legal Counsel

 
I recently auctioned my home with Jackie Smith from Bayleys.
I found the service exceptional, Jackie very attentive to our needs, always happy and smiling and the feedback throughout the process was thorough and prompt. The auction was well organised and we were well advised with very clear and precise instructions as to our options on the day. I have no hesitation in recommending Bayleys and I would use them again.

Andrew Crean

 
To Jackie & the Bayleys Team
This is to thank you for selling Dianne’s house in Greenhithe. Having been the family home for nearly 20 years your professionalism and caring attitude made the process all the easier.
Your enthusiasm and candidness was really appreciated.
You worked tirelessly and your knowledge regarding the presentation of the house was invaluable.
I would not hesitate in engaging your services again and would highly recommend you to everyone wishing to sell their home in the future.
Jackie you were fantastic.
Thank you
 
John & Dianne

 
My dear Jackie
I cannot thank you enough for all your kindness and understanding when I was selling the house.  Nothing was too much trouble for you and your consideration during the whole operation was fantastic.  Thank you so very, very much.   I have sung your praises to everyone so I hope your ears were burning.
 And then came the gorgeous little teapot, along with lovely tea and biscuits.  And now, this evening, a Christmas card from you.   So many, many things to thank you for.
 I am sorry not to have written before but I really haven’t been very well.  Felt as if I had been put through the washing machine and really couldn’t summon any energy.  I think the whole process took more out of me than I realised.  Have now started a course of Vitamin B so hope that helps.   Family have all been here for a Christmas Eve drink and then tomorrow they come for dinner in the evening.  All I have done is make the gravy and stuffing and glazed the ham, so all under control at my end – the rest is up to them.
 I am going to the beach on the 28th and won’t be back until about the 8th January. If the new owners would like to see the bougainvillea in bloom, it is now looking lovely and they can probably see it from the road.  However, if you are in touch with them, perhaps you could bring them in during the time I am away so they can see it.   You have the gate number.
 I do hope your families are enjoying each other and that your friend is doing Christmas “Jackie style” as promised.
 Have a lovely Christmas and a wonderful New Year with recharged batteries.  You deserve so much.
 Much love
 
Janet

 
Dearest Jackie
We are so grateful to you.... and the buyers are just what I wanted. Thank you so much for your wonderful and thoughtful help. Nothing was too much trouble.
Love
Janet

 
In November 2011, my daughter and I were looking at a flat for her to move into with her young daughter and were looked after by Jo Glancy and Jackie Smith.
Wow – this lead to an incredible adventure for myself and my family as Jo and Jackie not only helped my daughter into the most perfect flat but the sale and purchase of an absolutely wonderful home for myself !
My house was initially listed as a sole agency for a few weeks as I was very nervous about making this step in my life and then under no pressure from them, went on to undergo an Auction at which it was to sell on the day.
At all times, the girls were helpful, compassionate, enthusiastic, generous and completely professional as this process was a very emotional one for me!
I can only say that I would have no hesitation in recommending them to others wanting to sell / buy their homes as it was such an easy process with them.
It has been a privilege and a joy to write this testimonial for Jackie Smith and Jo Glancy and my only regret, is that now I won’t get to see them as often!

 
Raewyn Wakefield

 
The girls were absolutely marvellous, they are very professional, the first contract fell through which was unfortunate as the buyer didn’t sell his house in time but that was nothing to do with girls.
We have sold a lot of properties in the past with a lot of different companies and they are by far the best and I would definitely use the girls again if I were to sell.

 
Byron Ross

 
I had been looking for a house in Greenhithe for a few months and I knew exactly what I wanted, having been taken to many houses it seemed I could not find anything of interest until I met Jackie!!, She was a great listener she paid attention to details and it was not long until I found my perfect place. She was always keen and happy to meet me there on numerous occasions, very helpful and always on hand if I ever needed to talk to her about anything. After a few weeks I was the proud owner of a lovely property in Greenhithe.
I was so impressed with Jackie's professional attitude and her great ability and lovely personality I could not think of anyone else I would rather have to sell my own property. We had not even had the chance to list the property  with Jackie when she rang us and asked if she could bring through a couple of buyers. Two days later and two offers on the table, we were sold!!
So if you are wanting to sell your house I would have no hesitation what so ever in recommending Jackie for the job. I am so looking forward to the move and to a new chapter in my life and thanks to Jackie she helped me make all this possible!!
PS: She is now helping my parents with the sale of their house!

Karen Grant

 
Please accept our thanks to a great team taking the trauma and stress out of selling the family home, we will recommend you to our friends or any who ask about selling their home.
Providing an excellent and complete service with sound advice we would not hesitate to use you in the future. (we have used other agents in the past).
 
Lynn & Byron 

 
We would highly recommend Jackie to anyone wishing to sell their house quickly and with a minimum of fuss... this is exactly what she does! We have been extremely impressed with how tirelessly she worked to ensure our house sold, and sold at a good price. We were given sound advice and felt we were able to trust Jackie. Not only did our house sell, it sold way ahead of our scheduled auction - we put this down to how dedicated Jackie was to the task. What a relief!
 
Amy MacLean

 
 
We recently bought a property through Jackie Smith at Bayleys and found her to be fantastic. Jackie was friendly, approachable and always available to help with our questions and queries. She went out of her way to assist and always with a smile. We would have no hesitation in recommending Jackie to any of our friends or family.
 
Hayley Pirie

 
We chose Bayleys because of Jackie and Pru who I know as a friend. Jackie has got such good ethics, she helped us a few years ago, when she didn’t have to. We got stuck with a really bad real estate agent and she helped us without getting anything in return and I’ve said since then if we ever sell our house again we will be using Jackie and I have stuck to my word. I couldn’t be happier.
They are all such professionals, everything they do is done with the utmost standard of professionalism. The girls have been fantastic we have never felt so happy with Real Estate agents as we have with Jo, Jackie and Pru, they are just marvellous. If any one can sell it the girls can.
We are recommending them to anybody we can. We have friends who are looking to sell and I have told them they can’t go past these girls.
We have used a lot of Real Estate agents since being in New Zealand but Jackie, Jo and Pru have just made the process so much nicer.
 
Lynn Ross

 
I have known Jackie Smith over the last six years as a real estate agent for Bayleys in Mairangi Bay.
Jackie has become our personal agent when we have sold or bought properties.
Jackie has an excellent understanding of our needs and ensures that we waste no time on seeing properties unsuitable for us. 
We see her as an agent with high ethical values and excellent communication skills.  She has “gone the extra mile” for us on many occasions.
Therefore, we commend Jackie to you as one of the best agents we have used.
 
Sherida Penman Walters

 
Jackie and Jo were our agents for the sale of our property and the purchase of our new property.  Throughout the stressful process they were polite and professional at all times and we felt fully informed of what was going on. 
They were always friendly and available to take our phone calls and answer our queries.
We were particularly impressed with the after care and their willingness to liaise about modifications to the agreed term of the unconditional sales and purchase contracts and details of handover on settlement day.

 
Sam Long

 
Jackie and Jo were fantastic to work with in selling our house and made the process as easy as possible. They were informative and provided us with both written and verbal feedback every week and after all open homes which kept us up to date with what was happening.
Both Jackie and Jo took the time to get to know our house and area which we found great as it helped buyers with informative information about where they would be moving.
Jackie and Jo also went out of their way to help after we had sold our house with the next stage of buying another house.
We have worked with a few different agents over the years and feel that Jackie and Jo have by far done a better job with both marketing and negotiations on our house. We will definitely use them again in future.
 
Lisa and Phil Ison

 
I was keen to purchase a house at auction. However, due to complications in arranging clear finance due to my self employed status, I could not front at the auction. Knowing that I was keen, Jackie and Jo still kept working with me. At their suggestion I made a conditional offer for the house in the event that it did not sell at auction. This tactic was successful and resulted in a satisfied vendor and buyer. I was very happy with the outcome and have enjoyed dealing with the this friendly team.
 
Dana Hemingway

 
We worked with Jackie and Jo on a very drawn out and frustrating negotiation to purchase our new home.
Jackie and Jo were both patient, even tempered and calm throughout the eight month process.  They never gave up or indicated they were tired of the negotiating. Neither did they pressurise us, and they always gave us the space we needed when things were at a stand still. 
We felt they worked really hard for the whole time and this is the main reason we listed our house with them when it was our time to sell.
 
Sam Long

 
My husband and I recently purchased a house thru Bayleys Real Estate agents Jackie Smith and Jo Glancy in the Greenhithe area. We found both Jackie and Jo to be very knowledgeable of the area and property, honest in dealings, very friendly and confident in their field of expertise in selling real estate. At all times throughout the proceedings of buying the property, they were informative, helpful, reassuring and made us both feel comfortable and very much at ease during what is a stressful time. We had been looking at the property market to buy, for the past 3 months and met many real estate agents thru that time, Jackie and Jo were very competent and straight away made us feel comfortable each time we met them thru their friendly manners. We would definitely use Jackie and Jo  in the future for both selling and buying a property.
Thank you to both Jackie and Jo for making buying our new home in Greenhithe a pleasurable experience.
 
Wendy and Russell Clark

 
We recently purchased a home in Greenhithe and we dealt with Jackie. We cannot recommend her highly enough. Jackie was at all times very professional and mindful of her obligation to the vendor. We felt her advice was well considered and aimed at meeting the needs of both vendor and purchaser. Jackie was very astute and managed the sale process very well, ensuring positive outcomes for everyone. Jackie’s manner is warm and professional and she acts with integrity. She is a natural people-person and has a genuine interest in doing the best for her clients. We have dealt with numerous agents over the years and would definitely work again with Jackie.
 
Lance and Amoure Homburg

 
When we chose Real Estate Agents to sell our property, we took care to choose agents who: 
1      Were knowledgeable about the area
2      Had a great track record of sales in this area
3      Were enthusiastic and confidence inspiring in their manner
We needed to find agents who could sell the benefits of a property, rather than focussing entirely on aggressive discounting. We needed to find agents who could engage and enthuse potential buyers. We needed to find agents who we could trust when the time came to make decisions on price. 
We spoke to several agents before choosing Jackie and Jo. Jackie and Jo presented themselves so well that we had no problem in choosing them over the others.  Their performance exceeded our expectations, and we achieved a sale swiftly, and we were satisfied that the sale price was the best that could be achieved. 
Jackie also spent many days of her valuable time in helping us find our new property, which was greatly appreciated, and well beyond what she was required to do.  We strongly recommend Jackie and Jo as Real Estate Agents for this type of property, and we wish them well for the future
 
John Brett & Miriam Wallace-Deane 

 
I am one of the trustees of a family trust that recently sold a residential property in Torbay, through Jackie Smith and Jo Glancy of Bayleys.
I found them as a team to be hard-working, informative, and professional in their presentation. Their marketing programme was thorough and imaginative, with a close eye to detail. They also did an excellent job of liaising with the principal beneficiaries of the trust, while still maintaining their awareness of their relationship with their client trustees.
I was happy with the outcome, and would recommend their services
 
Susan Kingston

 
I wanted to take this opportunity to congratulate you both on the manner in which you managed the sale of my property and the purchase of my now new home in Mairangi Bay.
You are remarkable sales women and of particular note was Jo’s willingness to think outside of the square and find an innovative way to make my arrangements work with those of the vendor.
I find being a busy professional woman with 4 children provides enough challenges on its own without additional stress and complexities that inevitably come with the buying and selling of property. I have valued having had such flexible and understanding women to work with in order to assist me to obtain a home that better met the needs of my family.
Despite settlement issues on the day of possession, Jo and Jackie continued to work as a team and ensured that I was informed and supported as best possible resulting in a workable solution for all parties. It is times like this that you recognise how important it is to have robust and professional real estate agents working for you.
I would have no hesitation in recommending either one or both of you to any person required the services of astute and savvy real estate agents. Furthermore it is a relief to know that there are women in the industry who are capable of ensuring a smooth transition of property during stressful times. It really does make a difference and I will be in touch should my property need sand circumstances change again in the future.
 
Meredith Foy

 
Jackie and Jo approached me to sell my house in Greenhithe in October 2008. I had been thinking about it for a while but being a busy person, just decided it was going to be too hard. They made it very easy for me with simple marketing options, and then gave me advice on how to present my house for Open Days. This was invaluable as I received a lot of feedback from the Open Homes on how great the house looked both inside and out. They kept me updated along the 4 week marketing programme in a style that worked for me (usually phone calls and emails) I ended up with 4 offers on my property, a price that I was very happy with and a quick settlement – so I could move on to my new life in the city!
Thanks Jackie and Jo – you were totally professional and very easy to work with.

Jo Allison


I can only say how thrilled I was with the attention you gave to marketing my property at a particularly difficult time in the market. You reached a successful conclusion, you were dedicated to the job the whole way through. My grateful thanks and best wishes.
 
Travers Southwell


Denise and I recently had the pleasure of meeting Jackie Smith over our purchase of a Castor Bay property by auction. Having no previous exposure to the auction process, our apprehension was quickly dispelled by the high level of professional skill and care she exercised. She was relaxing to be with, is a good listener and knowledgeable in her craft. Her support and guidance throughout the auction was much appreciated.
 
Brian and Denise Gunson

 
Both Carole and I would like to say that we found dealing with Bayleys and particularly yourselves (Jackie and Jo) a pleasant experience. You were both most obliging and helpful in all aspects of the purchase process and we would have no hesitation of calling on your services again if we were ever in the market again.
 
Keith and Carole Bridle


My husband Tony and I had been searching for a home for several months. We know what we were looking for, but just couldn’t seem to find it, and being our very first home in New Zealand we wanted it to be special…character, bush, some native NZ trees in the garden, etc. We first met Jackie Smith and Jo Glancy at an open home. They were very friendly, very enthusiastic and seemed genuinely interested in getting to know us. As time went on and we still couldn’t find what we were looking for, both Jackie and Jo were persistent and eager to show us new homes that came on the market. We received a call from Jackie one day and she was quite convinced that she had found us a new home. When we showed up to look at it we couldn’t believe that it was exactly what we’d been searching for. Indeed, it was the ‘Perfect’ home for my husband and I and our three boys. We are so grateful for both Jackie and Jo’s determination and willingness to find us the PERFECT HOME. We will remember them for their big smiles, their enthusiastic approach and their sincere excitement over finding something suitable for us.

Loretta Nizetch


I just wanted to acknowledge how much I appreciated your support and guidance through what was obviously a traumatic time for me. You maintained a high professional and ethical standard. I felt fully informed throughout the entire process. This you did with care and empathy.
It has been a pleasure to witness you lead the campaign which ultimately delivered a great result.
Thank you for looking after me, my whanau and all the animals, especially Miss Patches. Please also thank the team for their kindness expressed to me on the day.

Stella Wilkins


Firstly, I would say that both my husband and I loathe car sales people and normally real estate agents come a very close second!  There have been few people over the years to improve our view and these we can count on one hand and Jackie Smith is one of those.
Jackie’s professionalism shines out, her determination to close a sale is there but at the same time her smile does not waver, she does not pressure you in to submission and she always admits when she does not know the answer, goes away and finds the answer and comes back to you efficiently and with the right information.
Whether you are buying or selling you need to have confidence that the person acting on your behalf is professional in their approach, efficient in their dealings, honest in giving their answers and who is able to see beyond what the property currently looks like and offers good sound advice.
We would not hesitate in recommending Jackie to people whether they are looking to sell or to buy.
Our experience with Jackie handing our purchase was one of the least stressful we have had, and we have bought and sold a considerable amount of properties in NZ and the UK.

Janet and John Heap


My wife and I have known Jackie for nearly two years. During this time she has been employed by Bayleys Real Estate. Her residence is close to where we live and we see her in the local community.
Jackie approached us in 2006 regarding the feasibility of selling our home. We agreed to a Bayleys recommended marketing programme which included advertising in their Waterfront book and a “for sale by tender” sales strategy. We found Jackie to be a very pleasant, energetic and enthusiastic sales person who represented Bayleys extremely well. She was always willing to “go the extra mile” for us and was very helpful and generous to us on many occasions for which we were very grateful.
Unfortunately the tender process did not work for us but shortly afterwards Jackie introduced buyers to us who ultimately purchased our property. I found Jackie to be friendly and very professional in her dealings with us and should be happy to recommend her to anyone wishing to sell their property.

Michael Hardy


We enjoyed working with you and appreciate the effort expended on our behalf.

Peter Scott

Jo and Jackie were very open and took all comments on board, I would definitely not hesitate to use them again.

Deborah Morris


I’m writing to thank your Company for great service and a great result with our company’s latest speculative home.
Our greatest gratitude goes to your representative Jackie Smith. Throughout the campaign Jackie’s mannerism and professionalism was above our expectations this ranged from supply of fresh bread, biscuits and eggs to present our temporary furniture fittout as being real to uncovering every stone which in turn is how the eventual buyer was found.
It is a very odd request to have an agent pushing our company’s building services parallel to a selling campaign. This was achieved very well with little input from us. I note our company profile as being in the high end and my expectations second to none and Jackie impressed me and I felt we went on a journey together.
I would relish the opportunity to act as a referee, I can be contacted on 021 416-416, should anybody feel the need. In the mean time I’ll complete our next home as Jackie can be assured she’ll get a phone call form me. Hell where else do you get scallops, prawns, wine and beer with limes gifted form these days!!

Tony Fraser – For Nautica Homes Ltd